Frequently Asked Questions
How does the engraving process work?
Simply place your order and include your personalization details at checkout. Our artisans will engrave your message or design onto your chosen product before it ships.
How long does it take to receive my order?
Custom engraved orders typically ship within 3-5 business days. Standard shipping takes an additional 3-7 days depending on your location.
Can I include a gift message?
Absolutely! Add our Gift Wrap Add-On at checkout and include a personal message — we'll make sure your gift arrives beautifully presented.
What is your return policy?
Because our products are custom engraved, we are unable to accept returns unless the item arrives damaged or defective. Please double-check your personalization details before placing your order.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
We're Here to Help!
Have a question about your custom order? We'd love to help. Whether you're looking for the perfect personalized gift or need help with engraving details, our team is here for you. We typically respond within 1 business day.