Shipping Policy

Thank you for shopping with East Coast Heritage Company. Please review our shipping policy carefully before placing your order.

Processing Times

Because many of our products are custom-made and personalized, processing times may vary depending on the item and order volume.

Typical processing times are:

• Custom and personalized items: 2-5 business days
  

Processing time does not include shipping transit time.

During holidays, sales, or peak seasons, processing times may be extended.

Shipping Methods

We ship orders using trusted carriers such as USPS, UPS, and other available shipping providers. Shipping options and estimated delivery times are provided at checkout.

Shipping delivery estimates are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

East Coast Heritage Company is not responsible for:

• Orders shipped to incorrectly entered addresses
• Packages delivered to the address provided by the customer
• Additional shipping fees required for returned or re-shipped packages

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, East Coast Heritage Company is not responsible for shipping delays, lost packages, stolen packages, or carrier-related delivery issues.

If a package is lost or delayed, customers should contact the shipping carrier directly to file a claim or request assistance.

Damaged Packages

If your package arrives visibly damaged, please contact us within 7 days of delivery and provide photos of:

• The product
• The packaging
• The shipping label

We will review the issue and determine an appropriate resolution in accordance with our Return & Refund Policy.

International Shipping

International customers are responsible for:

• Customs fees
• Duties
• Taxes
• Import charges required by their country

East Coast Heritage Company is not responsible for delays caused by customs processing.

Contact Us

If you have questions regarding your shipment or order status, please contact East Coast Heritage Company through our website or customer support email.