Terms of service

Terms of Service

Welcome to East Coast Heritage Company. By accessing our website and purchasing from our store, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.

Overview

This website is operated by East Coast Heritage Company. Throughout the site, the terms “we,” “us,” and “our” refer to East Coast Heritage Company. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice.

Products & Customization

East Coast Heritage Company specializes in custom and personalized products. Customers are responsible for reviewing all personalization details before submitting an order.

We are not responsible for customer-submitted errors including:

Misspellings
Incorrect dates
Incorrect names or wording
Incorrect shipping information

Due to differences in screen settings and natural material variations, colors, wood grain, engraving appearance, and finishes may vary slightly from product photos.

Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order for any reason, including:

Suspected fraud
Incorrect pricing or product information
Inappropriate or offensive customization requests
Product availability issues

Once production has started on a custom order, cancellations may not be permitted.

Pricing & Payment

All prices are listed in U.S. Dollars (USD). Payment is due at the time of purchase.

We reserve the right to modify prices at any time without notice.

Shipping

Shipping times provided are estimates and are not guaranteed. East Coast Heritage Company is not responsible for delays caused by shipping carriers, weather, holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses.

Returns & Refunds

Please review our Return & Refund Policy for detailed information regarding returns, exchanges, store credit, and refunds.

Intellectual Property

All content on this website, including logos, product designs, images, graphics, text, and branding, is the property of East Coast Heritage Company and may not be copied, reproduced, or used without written permission.

Limitation of Liability

East Coast Heritage Company shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our maximum liability shall not exceed the amount paid for the product purchased.

User Conduct

Customers agree not to use our website or services for any unlawful purpose or to submit any content that is abusive, offensive, defamatory, or infringes on the rights of others.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.