Return & Refund Policy

At East Coast Heritage Company, each item is custom-made and personalized specifically for you. Because of the customized nature of our products, we maintain the following return and refund policy.

Custom & Personalized Orders

All personalized and custom-made items are final sale and are not eligible for returns, exchanges, or refunds.

We will only offer a replacement or refund if there is an error in customization that was made by East Coast Heritage Company, including:

• Incorrect spelling or wording that differs from the information provided by the customer
• Incorrect design, customization, or engraving completed by our shop
• Wrong item received due to shop error

If there is an issue with your order, you must contact us within 7 days of delivery and provide photos of the item and packaging.

Defective or Damaged Products

If your item arrives defective or damaged due to manufacturing issues, East Coast Heritage Company may offer store credit upon review and approval of the issue.

Defective product claims:

• Must be submitted within 7 days of delivery
• Require clear photos showing the defect or damage
• Are eligible for store credit only
• Are not eligible for cash refunds

Customer Errors

We are not responsible for errors submitted by the customer, including:

• Misspellings
• Incorrect dates
• Incorrect customization information
• Incorrect shipping addresses entered at checkout

Please carefully review all order details before submitting your purchase.

Shipping Issues

East Coast Heritage Company is not responsible for shipping delays, lost packages, or carrier-related delivery issues once an order has been shipped. Customers should contact the shipping carrier directly regarding transit-related problems.

Contact Us

For any order concerns, please contact us with your order number and photos (if applicable) so we can review the issue promptly.